Refund policy

We want you to love your order. If you're not satisfied for any reason, contact us at info@mekhalaliving.com within 14 days of receipt of your item and we'll help make it right.

For food safety and hygiene purposes, we cannot accept returns of opened or used products. We also do not accept change-of-mind returns, returns on sale items or gift cards.

Starting a return or exchange
Email us at info@mekhalaliving.com within 14 days of receiving your order, with your order number and details about your concern, and we'll guide you through next steps.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mekhalaliving.com.

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